Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@wearsasa.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS] 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at  info@wearsasa.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sasasevenseas@gmail.com.

At Sasa Eye Wear, we are committed to providing high-quality sport eyewear that enhances your performance and protects your eyes. Our goal is to ensure you are completely satisfied with your purchase. Please review our return and refund policy, which outlines the procedures and conditions for returns, replacements, and refunds.

General Policy

Hygiene and Personal Care Products: Due to the nature of our products being personal care items, hygiene is a top priority. We cannot accept returns or offer refunds for products that have been used or worn, except in cases of manufacturing defects. This policy is in place to ensure the health and safety of all our customers.

Returns and Replacements

Manufacturing Defects: If you receive a product with a manufacturing defect, please contact our customer service team immediately within 24 hrs after receiving your order. We will gladly replace the defective product or issue a refund, as per your preference. Manufacturing defects include issues with the frame, lenses, or any part of the eyewear that impair its intended use.

1-Year Warranty: All our sunglasses come with a 1-year warranty against manufacturing defects. If you encounter any issues within this period, please reach out to our customer service team. We will either replace the defective product or provide a full refund.This warranty covers defects such as lens defects.

Return Process:

  1. Contact Customer Service: Email our customer service team at admin@sasaeyewear.com with your order number, a description of the defect, and photos if possible.
  2. Receive Return Authorization: Our team will review your request and, if approved, provide you with a return authorization number and shipping instructions.
  3. Ship the Product: Carefully package the product and ship it back to us using the provided instructions. Ensure you include the return authorization number.
  4. Inspection and Resolution: Once we receive the product, our quality control team will inspect it. If the defect is confirmed, we will process your replacement or refund within 10 business days.

Non-Returnable Items

Hygiene Reasons: For hygiene reasons, we do not accept returns or issue refunds for items that have been worn, used, or are not in their original condition unless they are defective. This includes:

  • Eyewear that shows signs of use or wear.
  • Items missing original packaging or accessories.
  • Products damaged due to misuse or neglect.

Refunds

Refund Eligibility: Refunds are only available for products with verified manufacturing defects. Non-defective products, or those damaged due to customer use, are not eligible for refunds.

Refund Process:

  • Verification: Upon receiving the returned product, we will inspect it to confirm the defect.
  • Approval: If the defect is confirmed, we will notify you of the approval of your refund.
  • Processing: Refunds will be processed to the original method of payment within 10 business days of approval.

Exclusions and Limitations

Normal Wear and Tear: Our warranty does not cover damage caused by normal wear and tear, accidents, misuse, or alterations. Examples include:

  • Scratches on lenses due to improper cleaning.
  • Frame damage from dropping or bending.
  • Damage from exposure to extreme temperatures or chemicals.

Unauthorized Repairs: Any repairs or modifications made by unauthorized parties will void the warranty. Please contact our customer service team for approved repair services.